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Last Updated: January 18, 2026
Menova operates this shop and website, including all associated information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Menova is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, or share personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and sharing of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.
When we use the term “personal information,” we refer to information that identifies you or can be reasonably linked to you. Personal information does not include information that is collected anonymously or anonymized such that it cannot be linked to you. Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:
Contact information: name, mailing address, billing address, shipping address, phone number, and email address.
Financial information: credit/debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information: username, password, security questions, configurations, and settings.
Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us: information you provide when contacting us, e.g., customer support inquiries.
Device information: information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information: information about your interactions with the Services, including how and when you use or browse them.
We may collect personal information from the following sources:
Directly from you: when you create an account, access or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services: from your device or when you use our products or Services or visit our website, including through cookies and similar technologies.
From our service providers: when we engage providers to enable certain technologies and they collect or process personal information on our behalf.
From our partners and other third parties.
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, personalizing, and improving the Services: to fulfill our contract with you, process payments, fulfill orders, store configurations and items of interest, send account notifications, manage your account, facilitate shipping, returns, and exchanges, allow you to leave reviews, and create a personalized shopping experience (e.g., recommending products based on your purchases).
Marketing and advertising: to send marketing communications via email, SMS, or mail, display online ads for products or Services on this or other websites, including based on items you purchased or added to your cart and other interactions with the Services.
Security and fraud prevention: to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you register an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other access credentials with others.
Communication with you: to provide customer support, respond promptly to inquiries, and maintain our business relationship.
Legal reasons: to comply with applicable law or respond to lawful requests, including from law enforcement or regulatory authorities, to investigate or participate in legal proceedings, and to enforce our terms, policies, or rights.
We may share personal information with third parties for legitimate purposes as described in this Privacy Policy, including:
With Shopify: service providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners: who provide marketing services and display ads to you. Shopify may be used to support personalized advertising with third-party services based on your online activities across merchants and websites. These partners use your data according to their own privacy policies. Depending on your location, you may have the right to instruct us not to share information for targeted advertising purposes.
With your consent or direction: for example, to facilitate product delivery or if you use social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with business transactions: such as a merger or bankruptcy, to comply with legal obligations (e.g., subpoenas), to enforce our terms or policies, or to protect our rights and the rights of our users.
The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services. Data you submit to the Services is shared with Shopify and third parties, which may be located outside your country of residence. Shopify may use advanced features that incorporate data from your interactions with our shop, other merchants, and Shopify. Shopify is responsible for processing your data in relation to these features. More information about how Shopify handles your personal information can be found in the Shopify Privacy Policy.
The Services may include links to websites or platforms operated by third parties. If you follow links to websites not affiliated with us, you should review their privacy and security policies. We are not responsible for the privacy, security, or content of third-party sites. Public or semi-public information you provide on third-party platforms may be viewed by others without restriction.
The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian of a child who has provided personal information to us, you may contact us to request deletion.
No security measures are perfect, and we cannot guarantee absolute security. Information transmitted to us may be at risk during transmission. How long we retain personal information depends on various factors, including account management, providing Services, legal obligations, dispute resolution, or enforcing contracts and policies.
Depending on your residence, you may have rights including:
Access: request the personal information we hold about you.
Deletion: request deletion of your personal information.
Correction: request correction of inaccurate personal information.
Data portability: request a copy of your personal data and, in some cases, transfer to a third party.
Communication preferences: opt out of marketing emails anytime.
For residents of the UK or EEA:
Right to object or restrict processing
Right to withdraw consent
You can exercise these rights via the Services or by contacting us. Shopify’s privacy portal provides additional information: Shopify Privacy Portal.
You may contact us with complaints about how we process your data. Depending on your location, you can also lodge a complaint with your local data protection authority.
Personal data may be transferred, stored, and processed outside your country of residence. We rely on recognized mechanisms such as the EU Standard Contractual Clauses or equivalent agreements unless transferring to countries with adequate protection.
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updated versions will be posted on this website with the revised “Last Updated” date.